Making product launches less chaotic for sales and success teams

Hello Reader, As I’ve spent the last several weeks focused on ramping back up at Eventbrite, I wanted to circle back on a topic that continues to be top of mind in serving organizations cross-functionally, product launch readiness. Ever heard from your Support team that they’ve learned about a product feature from the public changelog? I have—and it’s not a good look. Across my time leading product operations and programs at Microsoft, GitHub, and Eventbrite, I’ve seen one pattern...